dragonslots Casino & Sportsbook Data Care

What we collect on dragonslots

We collect information in several categories. First, account data: your name, email address, phone number, and date of birth when you open an account. Second, identity verification data: national ID number, passport scan, or other government-issued document when you complete know-your-customer (KYC) verification. Third, payment data: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), transaction history, and deposit/withdrawal amounts. Fourth, gameplay data: which games you play, session duration, table selections, and game outcomes. Fifth, device data: your IP address, device type, browser information, and mobile operating system.

We do not collect unnecessary personal information. We do not ask for your employment history, political views, health data, or family details unless required by a specific jurisdiction's law. We also do not deliberately collect sensitive biometric data (fingerprints, facial recognition) unless your account verification process requires it.

How we use your data on dragonslots

We use your data for several purposes. Account management: we keep your credentials, contact details, and account balance secure and accessible to you. Payment processing: we pass your payment information to our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to complete deposits and withdrawals. Know-your-customer compliance: we verify your identity to comply with local regulations and prevent fraud. Game delivery: we track your gameplay to calculate payouts, track bonuses, and detect unusual patterns. Customer support: we access your account history to help when you contact our team. Legal obligations: we retain transaction records and identity documents as required by law.

We do not sell your data to third parties. We do not use your information for marketing purposes unless you have explicitly consented. We do not share your gameplay data with sportsbook operators or game studios; each service stays isolated within our platform.

Third-party processors and data transfers on dragonslots

We work with third parties to operate dragonslots. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment details directly; we do not handle your card or bank account numbers. Live-dealer studios receive your username and session data to deliver your game. Cloud infrastructure providers (which may sit outside Indonesia) host our databases and backups. These providers sign data processing agreements with us and must handle your data according to our standards.

Our servers may sit outside your jurisdiction. This means your data may be transferred to, stored in, or processed in countries other than Indonesia. By using dragonslots, you consent to this transfer. We use encryption (HTTPS) to protect data in transit and at rest.

Cookies and tracking on dragonslots

Our dragonslots app and website use cookies to remember your login session, preferences, and device settings. We use session cookies (temporary) to keep you logged in during a gaming session, and persistent cookies (longer-term) to remember your language preference or table layout choice. We do not use cookies for tracking your behavior across other websites or selling that data to advertisers.

Our app also collects device identifiers and IP addresses for fraud detection and abuse prevention. If you play from Jakarta, Surabaya, Bandung, Medan, or Semarang, we log your general location (city-level) to comply with local gaming regulations. We do not sell this location data.

We at dragonslots believe that your data is your property. We hold it in trust, use it only for the purpose you agreed to, and protect it with industry-standard encryption and access controls.

How long we keep your data on dragonslots

We keep your account data (name, email, phone) as long as your account is active. If you close your account, we retain it for a grace period (typically 30 days) in case you want to reactivate. After that, we delete or anonymize it unless legal or regulatory requirements demand we keep it. Payment records and transaction history are retained for a minimum of five years to comply with financial regulations. Identity verification documents (passport scans, ID photos) are kept for the duration of your account plus a retention period set by local law.

Gameplay data (logs of your bets, game sessions, results) is retained to calculate payouts, detect fraud, and dispute resolution. If you request account closure, we begin deletion processes, but some data may persist in encrypted backups for a limited time.

Your rights on dragonslots

We recognize your rights to access, correct, and delete your personal data, subject to legal constraints. You have the right to request a copy of all data we hold about you—we will provide it within a reasonable timeframe. You have the right to ask us to correct any inaccurate information. You have the right to request deletion (right to be forgotten), except where legal obligations require us to keep records. You have the right to object to certain uses of your data, such as for fraud detection, where alternatives exist.

To exercise these rights, contact our support team through the dragonslots app's help menu. Provide your account email, name, and a clear description of your request. Our team typically responds within two business days. If you are unsure about your rights under your local jurisdiction's law, we recommend consulting legal counsel in your region.

Security measures on dragonslots

We protect your data using HTTPS encryption for all data in transit (when you log in, deposit, or play). Your password is hashed (not stored in plain text) in our database. We offer optional two-factor authentication (2FA) so you can add an extra security layer. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access. Our team follows strict access controls—only staff who need your data to do their job can see it.

No system is non-specific info secure. If we discover a data breach, we will notify affected users and relevant authorities as required by law. We also cannot guarantee security if you use an unsecured network (public Wi-Fi without a VPN) or if your device is compromised by malware.

Changes to our dragonslots privacy policy

We may update this policy to reflect changes in our service, new features, or changes in local law. When we make material changes, we will notify you via email or an in-app message. Continued use of dragonslots after the change takes effect means you accept the updated policy. We encourage you to review this page periodically. If you disagree with any change, you have the right to close your account.

Contact and complaints on dragonslots

If you have questions about how we handle your data, wish to exercise your rights, or want to file a complaint, reach out to our support team through the dragonslots app. You can also email us or submit a ticket through our in-app help menu. We respond to data-related requests within reasonable timeframes, typically two to five business days depending on the complexity of your request.

If you believe we have violated your privacy rights and wish to escalate beyond our support team, you have the right to file a complaint with your local data protection authority or privacy regulator. Our dragonslots platform operates under the principles that your data is your property and that you deserve transparency about how it is used.

• We collect account data, payment information, identity documents, and gameplay data
• We use this data for account management, payment processing, compliance, and fraud prevention
• We do not sell your data to third parties or use it for unsolicited marketing
• We transfer data to third-party processors (payment companies, cloud providers) under strict agreements
• We retain data as long as necessary for service delivery and legal compliance
• You have rights to access, correct, and delete your data, subject to legal constraints
• We protect your data with HTTPS encryption, hashed passwords, and optional 2FA
• Contact our support team to exercise your rights or file a complaint